Returns & Exchanges
At SFERRA, we take pride in our heritage of craftsmanship and want you to be completely satisfied with your purchase. If you are not entirely happy, we accept returns of unused, unwashed, and original-packaged items within 30 days of delivery.
Initiate Your Return
Visit our online returns portal with your order number and zip code to select the items you wish to return and receive a prepaid shipping label.
Pack Your Items
Carefully place the items in their original packaging, ensuring all tags and inserts are included to maintain the product's integrity during transit.
Ship the Package
Affix the prepaid return label to your package and drop it off at any authorized shipping carrier location; please retain your tracking receipt for your records.
Receive Your Refund
Once our warehouse inspects and approves the returned goods, a refund will be issued to your original form of payment within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing